Customer Service Leader

• Monitor and improve processes to improve KPIs, customer experience, and work productivity
• Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
• Develop training plans for your team members.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs

• Team leader experience: at least 2 years, team size from 10
• Experience with e-commerce/logistic industry or relevant industries.
• Monitor and improve processes to improve KPIs, customer experience, and work productivity.
• Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
• Develop training plans for your team members.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
• Willing to support customers every time they need.
• Willing to travel as needed to meet clients and attend events for renew, upsell, ...
• English or Chinese: fluently

Quyền lợi

• Base salary: negotiable (20 -30 gross)
• KPI bonus
• 13 + 14th bonus
• Annual trip
• 15 days annual leave
• Insurance full gross salary