Customer Support Engineer (IT)

• Available to work fixed night shifts onsite (10PM-7AM)
• Contact global customers via phone and email to gather detailed information on their technical issues.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
• Identifies potential defects and escalates to more senior engineers to resolve them.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)
• Open to fresh graduates or junior-level candidates.
• 5 days work week, 2 unfixed days off
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service

Quyền lợi

• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for night shift employees.
• Annual Health Checkup.