Customer Success Executive

• Provide administrative support to hotel partners and work closely with Contracting team to maintain long-term relationships with local hotel partners.
• Database management: Ensure all hotel contents such as allotment, rates, promotions, terms & conditions,... are updated precisely and in a timely manner.
• Coorperate with IT department to develop and maintain the stability of our online system and API connections
• Agent relationship management: constantly communicate with agent partners during the process of developing and maintaining connections, ensuring the display of BedLinker's products across all channels.
• Investigate and work with IT and Agents to fix errors.
• Conduct trainings and give instructions on the system to partners and among BedLinker Team.

• Bachelor’s Degree or higher majoring in Hospitality, Economics,...
• At least 2 years working experience in similar position within hospitality or e-commerce operation (Online Travel Agency background is a plus
• Detail oriented, self-driven, pro-active and get things done
• Flexible and quickly adapt to the latest guidelines/changes on the policy and procedure
• Strong skills of communication, working organization and problem-solving.
• Excellent time-management.
• Fluent in English written and verbally

Quyền lợi

Competitive income compared to the market.

• 12 days annual leave
• Year End Party.
• Annual company trip. Attractive team-building activities, regular internal activities
• Provide laptop for employees.

Training And Developing:

• Participate in internal training courses: online/offline.
• Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

Work Environment & Colleagues:

• Senior leaders are open-minded, respectful and ready to facilitate personal growth
• Young and dynamic working environment