Customer Service Representative

(1) Customer Inquiries & Support
Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
Provide accurate and detailed pricing and delivery information.
Obtain and evaluate all relevant information to handle inquiries about the company’s products and services.
Perform customer verifications to ensure secure and accurate information exchange.

** Flexibility to work night shifts as scheduled outside regular business hours.

(2) Complaint Resolution:
Handle and resolve customer complaints in a timely and professional manner.
Analyze issues to identify root causes and provide effective solutions.
Ensure a high level of customer satisfaction while maintaining the company’s best interests.

(3) Social Media & Website Management
Write and post informative content on social media platforms and the company’s website as assigned.
Engage with customers through social media channels, ensuring responses align with the company’s brand and communication guidelines.

(4) Collaboration & Teamworks
Collaborate with company partners to ensure seamless delivery of services to customers.
Maintain clear & open communication with internal teams to address customer needs effectively.
Complete necessary documentation and handle customer records as assigned.
Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.

Job Requirements
- Education: Bachelor’s degree in English, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.
- Experience: No prior experience required.
- Skills:
+ Strong written, reading, and speaking skills in English.
+ Logical thinking ability to approach and resolve customer inquiries effectively.
+ Ability to work efficiently under pressure and manage customer demands.
+ Excellent problem-solving skills, with a proactive approach to handling challenges.
+ Strong collaboration and communication skills for effective teamwork and customer interactions.
+ Good negotiation skills to manage and resolve customer issues tactfully.
+ Working night shifts as scheduled is mandatory to support customers outside regular business hours.
+ Working time: can start asap

Company’s Standard Hours:
- Monday - Friday: 8:00 am - 5:30 pm
- Saturday twice per month: 8 am - 5 pm