Trách nhiệm
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardising technology systems as well as banking operations in Singapore and overseas branches.
Key Responsibilities
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardising technology systems as well as banking operations in Singapore and overseas branches.
Key Responsibilities
- Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
- Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
- Be able to perform formal letter sending out to customer’s requests following standard template.
- Be able to interact with customers through phone/email/mailbox in a professional way.
- Provide information on services offered by the bank to enhance customer relationships.
- Provide professional, friendly and high-quality customer service for each point of contact with the customer.
- Identify and respond to customer needs accordingly.
- Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
- Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.
- Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
- Ensure effective and timely follow-up as promised to customers.
- Process financial entries and adjustment on customers’ accounts if necessary.
- Other tasks assigned by the supervisor and the management.
- Reports to the Team Leader / Supervisor.
Yêu cầu
Job Requirements
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
Quyền lợi
- Holds at least Bachelor Degree in any field.
- Experience in a call center would be an added advantage.
- Excellent interpersonal and communication skills with good command of written and spoken English.
- Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
- Working knowledge of specialized products, systems, and services.
- Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
- High level of listening and comprehension skills. Able to probe for required information from customer.
- Assertive and able to manage in situations where there may be limited information.
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
Quyền lợi
- Annual Salary Review; Performance Bonus
- Healthcare Insurance Policy
- Annual Health Check-Up Program
Phúc lợi
Bảo hiểm xã hội
Địa điểm làm việc
Xem bản đồ hoặc Chỉ đường
Giới thiệu công ty
NGÂN HÀNG TNHH MỘT THÀNH VIÊN UNITED OVERSEAS BANK (VIỆT NAM)
✓ Đã xác thực1000+ nhân viênNgân hàng
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, UOB operates through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and representative offices across the region.
UOB's relationship with Vietnam began in 1993. We started operations with a representative office comprising just three people and two years later, became the first Singapore bank to set up a branch in Ho Chi Minh City. On 6 August 2018, we achieved another milestone with the official opening of our subsidiary United Overseas Bank (Vietnam) Limited (“UOB Vietnam”) and kicked off a new chapter for UOB in the country. UOB Vietnam was the fifth subsidiary that UOB set up in Asia and expanded into a team of more than 1,300 colleagues after the acquisition of the consumer banking business of Citigroup in 2023, reflecting our continued confidence in the country. UOB now has a total of five branches in Ho Chi Minh city and Hanoi.
Today, UOB Vietnam offers a range of personal and institutional financial services to both Vietnamese and overseas clients. The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
'As a forward-looking and inclusive organisation that cares for our people and puts customers first, our vision is to be among the top foreign and consumer banks in Vietnam and an employer of choice. We look forward to deepening our relationships and delivering even greater value to all our stakeholders.” - Victor Ngo - Chief Executive Officer, UOB Vietnam
UOB's relationship with Vietnam began in 1993. We started operations with a representative office comprising just three people and two years later, became the first Singapore bank to set up a branch in Ho Chi Minh City. On 6 August 2018, we achieved another milestone with the official opening of our subsidiary United Overseas Bank (Vietnam) Limited (“UOB Vietnam”) and kicked off a new chapter for UOB in the country. UOB Vietnam was the fifth subsidiary that UOB set up in Asia and expanded into a team of more than 1,300 colleagues after the acquisition of the consumer banking business of Citigroup in 2023, reflecting our continued confidence in the country. UOB now has a total of five branches in Ho Chi Minh city and Hanoi.
Today, UOB Vietnam offers a range of personal and institutional financial services to both Vietnamese and overseas clients. The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
'As a forward-looking and inclusive organisation that cares for our people and puts customers first, our vision is to be among the top foreign and consumer banks in Vietnam and an employer of choice. We look forward to deepening our relationships and delivering even greater value to all our stakeholders.” - Victor Ngo - Chief Executive Officer, UOB Vietnam
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Người theo dõi
1000+ nhân viên
Quy mô công ty
2025-02
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