🏠 Trang chủ › Tìm việc › Giáo dục / Đào tạo › IELTS Customer Service Officer - Chi nhánh Công ty TNHH Giáo dục IDP (Việt Nam)
Trách nhiệm
- Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
- Instruct and register IELTS test takers from different sources.
- Handle other test-related requests from test takers when needed.
- Cross-sell relevant IDP services where appropriate.
- Process all and handle relevant first level feedback and comments in a timely and professional manner.
- Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
- Make sure that information brochures/ leaflets are available on all information at all the time for customers.
- Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
- Support other back-office tasks when needed
- Assistance in other matters pertaining to IELTS and other examinations administration.
Yêu cầu
- Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
- Good communication skills (in both Vietnamese and English)
- Integrity – being honest, confidential and ethical.
- Attention to detail – being careful about detail and thorough in completing tasks.
- Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.
- Cooperation – being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others – teamwork, being sensitive to other’s feelings, understanding and helpful on the job.
- 15 working-days of annual leave and 10 working-days of sick leave per year
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Giới thiệu công ty
Chi nhánh Công ty TNHH Giáo dục IDP (Việt Nam)
✓ Đã xác thực100-499 nhân viênGiáo dục / Đào tạo
IDP Education is a world leader in international student placement services. Our global network of 93 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK. IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education (originally known as International Development Program) has played a major role in international education. During this time, IDP has placed more than 400,000 students into quality institutions in Australia, the United Kingdom, the United States of America, Canada and New Zealand. IDP Education is also a proud co-owner of IELTS (International English Language Testing System). IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment. Since its launch in 1989, IELTS has become the world’s most popular high-stakes English language proficiency test. IELTS is accepted as evidence of English language proficiency by over 10,000 organisations worldwide. Last year, more than 2.9 million tests were taken globally. IDP Education has been involved in English language teaching since 1988 and runs English language schools in Thailand, Vietnam and
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Người theo dõi
100-499 nhân viên
Quy mô công ty
2025-02
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IELTS Customer Service Officer
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