Merchant Support (Chinese & English)

Responsibilities
Manage merchant accounts with the goal of retaining and helping their business grow;
Analyze merchants’ needs and inquiries and provide sustainable resolution to issues;
Work closely with the different internal teams and provide recommendations for features, tools, and processes to improve merchant experience and customer service;
Contribute to improving merchant support by identifying sources of merchant issues, recognizing trends, and sharing reports with the relevant teams;
Work with other internal teams to resolve any merchant account-related matters, such as compliance, fraud and risk, business development, account management, optimization, and integration.

Skills & Competencies Required
Bachelor’s Degree;
Preferably with experience in customer support or sales role within a business-to-business (B2B) environment;
Excellent communication skills in English and Chinese
Who should apply
Customer-centric - you are highly responsive and always put your customers first;
A problem-solver with strong analytical skills and can deliver creative, out-of-the-box solutions;
Opportunistic with an entrepreneur mindset;
Flexible and can thrive in a fast-paced dynamic environment;
Collaborative and can work well with other teams as well as independently ;
Able to work independently and collaboratively with other members of the team.