Service Assistant (German)

1. Project management
• Support Service Manager in new project implementation• In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs• Analyze projects errors on daily basis in order to have quick actions to improve project quality
2. Others
• Support Service Manager on daily tasks• Backup for Service Manager or other Service Assistants when needed• Make sure other tasks assigned by higher management are completed in good quality and delivered as committed• Escalate to higher management for anything that is beyond authority or poses risks to the projects

This position works in Shift (14h30 - 22h00 Mon - Sat)Requirement
Education:• College degree• Good at German (B2/C1)
Technical skills and experience:• MS Office (Word, Excel, PowerPoint)
Soft-skills:• Negotiation skill• Problem solving• Communication and interpersonal skills.• Planning and analytical skill• Team working skill
Attribute:• Strong multi-tasking abilities• Good team player• Hardworking• Innovation and creativity