Cloud IT Support (L2)

Implementing all the processes and activities related to the L2 support for the company projects which can be supporting them to customers or partners, including but not limited to follow responsibilities:
Manage customers' infrastructure, systems, and applications.
Perform operational administration, maintenance, and issue resolution for systems and applications.
Troubleshoot and resolve incidents.
Analyze critical incidents, provide root cause analysis (RCA), and report findings.
Coordinate with internal and external teams to resolve issues promptly.
Respond to customer inquiries via phone, email, or online platforms.
Maintain and execute requests such as changes or service enhancements.
Set up, configure, and manage the ticketing system to ensure effective tracking and resolution of incidents, requests, and changes. Monitor ticket progress to ensure adherence to the project’s Service Level Agreements (SLAs), and implement measures to meet or exceed SLA requirements.
Install, configure, and customize monitoring systems.
Respond to and resolve system issues reported by monitoring tools.
Provide proactive performance and system usage reports with preventive actions.
Development/setup of Automation job for Linux, Cloud platform.
All other operations and supporting activities as assigned by the supervisor.

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
Proficiency in cloud platforms: AWS
Experience in working as an administrator Linux system.
Knowledge of scripting languages such as PowerShell, Bash, or Python.
Knowledge of source code management (Git)
Understand CI/CD and software application release workflows.
Knowledge in Infrastructure as Code tool: Terraform, Cloud Formation.
Experience with database technologies such as MySQL Server or Oracle.
Familiarity with ITIL or other IT service management frameworks.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to learn and adapt to new technologies and processes.
Attention to precision and detail with commitment towards high quality deliveries.
Good written and oral communication in English (expected to communicate with English speaking counterparts)
Preferred qualifications:
Bachelor degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
At least 3 years in Cloud Operations, Infrastructure Management, or IT Managed Services.
Strong foundation in Computer Science
Knowledge or hands-on experience with containerization using Docker, including creating, managing, and optimizing container images.
Understanding of microservices architecture and best practices for containerized applications.