Quality Analysis and Improvement Specialist

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product...

- Diploma or equivalent work experience required.- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Support.- Good business English skills (Written and spoken.)- Experience in data analytic, Microsoft applications (Excel, Word and Powerpoint skills)- Good presentations skills.