Technical Presales (ServiceNow)

About Low-Code Group
• With 15+ years of experience, FPT Software’s Low-Code Group has successfully delivered 500+ projects, supported by a global team of 5,000+ employees holding 3,000+ certifications.
• We specialize in application development, workflow automation, and system integration, helping businesses achieve agility and efficiency through cutting-edge low-code technologies.
• Trusted by global clients, we commit to excellence and innovation in delivering tailored solutions across industries.
Job Overview
• FPT Software seeks a Technical Presales with proven high-level expertise in driving SaaS Solutions using ServiceNow.
Responsibilities
Client Engagement:
• Lead clients to analyze business requirements and translate them into effective ServiceNow solutions.
• Listen to client needs and consult/design comprehensive ServiceNow solutions, demonstrating business value and innovation.
• Act as a trusted advisor to clients, providing subject matter expertise and best practices.
Solution Design and Delivery:
• Envision and design scalable ServiceNow solutions, including ITSM, ITOM, CSM, HRSD, or custom applications.
• Develop and maintain project plans, estimates, and timelines for solution implementation.
• Build proofs of concept to demonstrate capabilities and gain client buy-in.
• Lead the development of low-code/no-code applications leveraging ServiceNow’s capabilities, including the Now Platform and App Engine.
Program Leadership:
• Serve as a program liaison, handling escalations, and acting as the delivery lead for a consolidation program includes multiple concurrent projects from multiple vendors.
• Oversee project management, including Agile project management practices, ensuring successful project execution.
• Task development efforts, conduct code reviews, and lead offshore development teams.
Business Development and Strategy:
• Strategize with company leadership to identify growth opportunities and client needs.
• Support pre-sales activities, including demonstrations and solution envisioning, to drive new business opportunities.
Mentorship and Collaboration:
• Support junior and mid-level team members by sharing resources, mentoring, and providing technical guidance.
• Promote a collaborative team culture to deliver innovative solutions and simplify business processes.
Continuous Improvement:
• Stay updated with the latest ServiceNow features and product updates and educate the team on advancements.
• Manage solutions, maintaining clarity for stakeholders and technical teams.

Basic Qualifications
• 5+ years of experience designing and implementing ServiceNow solutions across various modules (ITSM, ITOM, HRSD, etc.).
• Expertise in ServiceNow development, including scripting (JavaScript, AngularJS), UI policies, ACLs, workflows, and Flow Designer.
• Proven ability to architect scalable ServiceNow solutions tailored to client requirements.
• Strong understanding of ServiceNow licensing structures and optimization strategies.
• Strong understanding of ServiceNow roles, security, and permissions.
• Experience automating business processes with Flow Designer, IntegrationHub, or custom API integrations.
• Knowledge of software engineering best practices, including coding standards, code reviews, and DevOps practices.
• Proficiency with ServiceNow Studio, Application Portfolio Management, and CMDB architecture.
• Attention to detail with excellent organizational skills to manage multiple projects and deadlines.
• Exceptional client management, communication, and presentation skills.
• Certifications in ServiceNow, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
Nice to have:
• Strong understanding of ServiceNow licensing, including how to assess, optimize, and manage licensing structures to maximize value.
• ServiceNow CTA or CMA certified