Account Manager (AWS Cloud)

Customer Relationship Management:
- Build and maintain strong relationships with existing clients, understanding their needs and business goals.
- Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction.
- Provide consultative support to customers, helping them leverage AWS services effectively.
- Proactively sell AWS services, guiding customers to the right solutions based on their business requirements.
- Identify new sales opportunities and cross-sell or up-sell AWS services to existing customers.
- Collaborate with sales teams to create tailored AWS solution offerings for clients.
- Develop account plans to ensure customer retention and drive account growth.
- Monitor account health, identify potential issues early, and work with technical teams to resolve them.
- Drive adoption of additional AWS services based on customer needs and changing business environments.
- Work closely with internal teams, including sales, marketing, technical architects, and AWS teams, customer success teams, to deliver customer solutions.
- Attend regular meetings with sales leadership to provide insights on customer needs, market trends, and competitive intelligence.
- Maintain detailed records of customer interactions and sales activities.
- Provide regular updates on account status, sales forecasts, and key metrics.
- Report on revenue, customer satisfaction, and other key performance indicators (KPIs).
- Stay up-to-date with the latest AWS products, solutions, and market trends.
- Represent the company at AWS events, user groups, and industry conferences

Qualifications:
- 3-5 years of experience in an Account Manager, Customer Success, or Sales role, with a focus on AWS cloud solutions or IT services.
- Strong experience in managing and growing enterprise accounts.
- Knowledge of AWS services such as EC2, S3, RDS, Lambda, etc., and their business applications.
Skills:
- Excellent communication, negotiation, and relationship-building skills.
- Ability to identify customer needs and match them with appropriate AWS solutions.
- Strong problem-solving skills and a customer-first mindset.
- Experience using CRM tools (e.g., Opla, Salesforce) for account management and reporting.
- Strong organizational and time management skills