Grocery, D&D, Nonfood, Home Coordy Division Leader

Operation management:- Supervise Group Leader(s) and General Staff to ensure proper display of merchadise, price label and promotional campaign- Verify and approve inventory orders raised by Group Leader(s).- Understand clearly the work of the department to control loss through MU-MD, PAZero.- Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.- Maintain FSH and 5S as the company rules
Manpower management:- Plan Monthly Department ‘s duty roster and manpower schedule.- Ensure sufficient manpower during business in ad-hoc situations.- Monitor Supervisor(s), General Staff and Promoter’s attendance and attire.- Approve duty roster, shift plan raised by Supervisor(s).- Be responsible for Supervisor(s) and General Staff’s performance.- Take part in recruitment & selection activities for Division’s staffing.- Motivate, training and develop staff in order to encourage their professional development.- Identify potential staff for succession planning purposes.- Build and promote team work spirit
Sales and profit management:- Daily briefing Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.- Breakdown the sales target given by Store Manager to each GL(s) and take responsibilities for sales target achievement of the division.- Overall plan and supervise the execution of promotion schemes.- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.
Customer satisfaction:- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Support Group Leader(s) to handle customer complaint and give the best solution for customer satisfaction- Propose and provide new ideas to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.

College/University degree
Over 3 years related experience in related to merchandise management.
High pressure
Leadership
Be able to work at shift & on Public holidays.
Abilities to use Computer, Office programs and Database
Detail oriented and be able to handle multi-tasks