Chuyên Viên Tư Vấn Du Học - Educational Counsellor (Hanoi)

Have excellent knowledge in terms of product and functional knowledge
Give counselling to customers in person, on phone and by email
Do telesales
Complete school application and visa application
Liaise with overseas schools on student application and issues
Make sure the student folder filed with appropriate and enough documents
Handle customer issues; get support from superiors if necessary
Conduct visa training and program orientation
Follow up student study pathway with schools
Conduct customer service after sales: build up supporter network and strengthen relationship with students
Be interpreter for department seminars & support school partners at fairs
Get to know and update overseas study market, competitors and other related education organizations frequently
Attend training workshops, exhibitions, fairs and relevant events
Be leaders for summer course program
Make sure the working area neat and tidy
Support CM on assigned tasks

- University Degree, preferably those who have studied abroad.
- Prefer and have an advantage if you have knowledge about oversea study consulting in Australia, US, UK, Canada or New Zealand (around 01 year of experience).
- Excellent communication, explanation and customer orientation
- Team work, communication, cooperation
- Problem solving, capability building. creativity
- Language: Excellent English (4 skills)
- Computer: Excellent at MS-Office (Word, Excel, PowerPoint, Outlook)
- Other requirements: Right mind-set, in good health condition, active, quick adapt skill and flexible.