Student Care Officer - Nhân Viên Chăm Sóc Học Viên

Customer Service (parents and students premium experience)
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Do monthly student's progress update phone calls with parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Follow strictly potential parents/students’ welcoming procedure
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students
Daily reinforcement for campus’ looks and feels
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure students are safely picked up on a daily basis.

Has experience in customer service (open for Fresh graduate)
Written and Verbal English proficiency (no need for certification, CV must be in English)
Passion for education, growth mindset and positive energy
Highly organized, proactive problem solver and attentive to details
Great interpersonal skills & customer service oriented