CTV Process Quality Assurance

50% of the tasks are focused on QA CS and the other 50% are focused on QA content.
Supervise and check emails/chats from customer service team members to identify root causes and ensure service quality.
Check content and review seller stores to timely detect any issues on their stores.
Monitor and evaluate processes of operation teams. Report, improve processes, and follow up.

Logical and critical thinking skills & Ability to research, analyze, and provide problem-solving solutions.
Discipline, commitment to meet deadlines on time.
Proficiency in English
Experience in e-commerce industry is an advantage.
Experience in customer service quality control, ISO is an advantage