IT Support HCM - Cloud Security (English - Open To Freshers)

What is Azure Cloud Security?
Azure Cloud Security refers to the set of practices, tools, and features provided by Microsoft Azure to protect cloud-based data, applications, and services. It involves measures to safeguard against security threats, ensuring confidentiality, integrity, and availability of cloud resources. This includes features such as identity and access management (IAM), encryption, firewalls, threat detection, and compliance tools to secure both the infrastructure and user data in the Azure cloud environment.
A Technical Support Engineer for a Microsoft Azure project is responsible for providing assistance and troubleshooting support to clients using Azure services. Our role typically involves resolving technical issues, guiding clients through cloud service deployments, configuring Azure solutions, diagnosing problems related to cloud infrastructure, and helping to ensure that services run smoothly. We work with customers to address complex issues related to networking, security, storage, compute resources, and other Azure-based technologies. Additionally, we may assist in optimizing cloud solutions and ensuring proper service integration.
RESPONSIBITIES
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follows processes provided by the business.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Working time: Rotating Shifts (Every 2-3 months): 7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00 | 5 days’ work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Having 1 year of working experience in global customer service involves a customer-focused and problem-solving mindset.
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Background in IT (education or work experience required)
Open to fresher candidates