IT Support - Senior Level

Technical Support for Devices: Provide on-site and remote support for Apple (macOS and iOS), Windows, Chrome OS, Android devices, and BYOD systems used by staff, teachers, and students.
Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
Assist in the deployment, configuration, and troubleshooting of school-approved software, including educational tools and applications.
Create and manage user accounts in relevant systems (Google Workspace).
Provide initial setup and training for new users (staff, teachers, and students) on device usage, security protocols, and software tools.
Ensure proper onboarding and deactivation of users in line with school policies.
Maintain accurate records of IT support activities and compile reports as needed.
Make recommendations to improve support activities by identifying process improvements.
Assist in maintaining classroom technology, including projectors, smartboards, printers, and Conference room solution, sound, LED system.
Provide teachers with technical support for educational software platforms and assist in troubleshooting classroom devices.
Perform routine maintenance and updates for all IT systems, ensuring security and optimal performance.
Work closely with other IT staff to ensure continuous improvement in service delivery.Communicate effectively with non-technical users to explain complex technical concepts in an easy-to-understand manner.
Coordinate with vendors and service providers for device repairs, software licensing, and technical support as needed.

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
Relevant certifications (CompTIA A+, Google Workspace Admin, Apple Certified Support Professional CCNA, MCSA, Google IT Support) are highly desirable.
Minimum of 3 years of experience in an IT support role, ideally in a K-12 or educational setting.
Proven experience supporting multi-platform environments (Apple, Windows, Chrome OS, iOS, Android).
Experience working with a ticketing system and resolving technical support issues.
Familiarity with Google Workspace for Education and other common educational tools.
Good at English