Support Engineer

Provide Kanzi technical support to Kanzi users in our customer's organization.
Train our customer's organization on how to use Kanzi products to their best advantage.
Analyze customer's technical requirements and NOT ONLY provide guidance on how to design and implement them but also provide code examples to customers.
Analyze incident/issue reports from customers, provide support and guidance on how to resolve them.
Analyze and validate customer bugs and error reports and send them to Rightware's development teams in Helsinki for further processing.
This job is based in Nagoya or Tokyo, or can be done remotely from anywhere in Japan

Have a customer-oriented, problem-solving attitude.
Excellent presentation and communication skills (Japanese and English).
Ability to convey complex information in an understandable manner.
Attention to detail and ability to work professionally under pressure.
Strong skills in software analysis, troubleshooting and documentation.
Good knowledge of modern C++ (C++11 or higher).
Good knowledge of Android application development.
Familiarity with 3D graphics and 3D game engines.
Experience developing systems for automotive platforms (Embedded Linux, QNX, INTEGRITY, Android Automotive)