Supervisor, Customer Service and Support

Operational Excellence• Active participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success. • Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction. • Actively engage of local vendors/suppliers/stakeholders to seek solutions or value add to Customers. Including BCP in times of...

• University Degree or equivalent.• With a minimum 6 years working experience in the logistics industry and proven track record in Customer Service/Operations.• In depth knowledge and experience of local Carrier, Forwarder, CFS and Documentation procedures and International Supply Chain flows.• Track record in managing large accounts (complex business rules) and engaging MNC stakeholders.• Highly data-driven and process-minded leader.• Able...