Customer Service Representative - Chăm Sóc Khách Hàng - CSKH

1. Manage the team of CS ICs and establish SOPs.2. Responsible for the live chat communication (pre-sales & after-sales) of customers.3. Responsible for the maintenance of private messages and comments on the brand's official social media.4. Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.5....

1. Has the ability to create and/or produce documents.2. Have 1-3 years experience in a similar position.3. Being fluent (listening, speaking, reading, writing) in English.4. Good learning ability, communication skills, execution ability, and comprehension ability.5. Experience working in customer service teams, particularly for e-commerce platforms.6. Reliable and pays close attention to detail.Age preference: 22...