Service Design Manager

The service design manager will be working through the entire design and delivery process, from framing problems to improving and re-imaging end-to-end experiences. The job holder will lead and evangelize the service design discipline within the bank enabling the harmonization of customer needs and business objectives.Key AccountabilitiesEnd-to-end mapping and strategic insight• Map,...

• 8 years of relevant experience in a financial institution with 4 years of experience in managing a team• Extensive experience in stakeholder management and designing customer journeys• Proven experience as service design practitioner• Deep understanding of project management and workplace mediation• Proven track-record...