Tech Support Specialist

The Tech Support Specialist will play a key role in delivering first-line IT support to ensure smooth business operations. This role involves managing IT service requests, troubleshooting hardware, software, and network-related issues, and escalating them as needed. The specialist will join the global Tech Support team to provide remote support for end users across...

• 2+ years of experience in IT helpdesk or technical support.• Familiarity with ITSM tools is an advantage. Knowledge of Windows operating systems, Microsoft Office applications troubleshooting, basic hardware, and network troubleshooting• User-centric mindset, collaborative team player, detail-oriented, willingness to learn, adaptability to changing priorities• Relevant IT certification (e.g., CompTIA A+ or equivalent)• Good...