Call Center and Quality Assurance Supervisor

1. Quality Assurance and Process Compliance for Call Consultation:- Conduct daily reviews of call consultation recordings of Campus Call Admissions Counselors (CACs) to evaluate call consultant process compliance with the call consultation process. Ensure all contacts are called timely as appointed time and there are no overdue tasks. - Review and ensure CACs strictly...

1. Knowledge:- College/Bachelor’s degree in English language or Business Management or a related field- At least 3 years of experience in Customer service, call center priority given to candidates who have worked in admissions and conduct telephone consultation in other private/bilingual/international schools- Understanding educational market- Fluent in English, Computer office skills2. Skill requirements:-...