After Sales Service Expert (Base in Indonesia and Philippines)

Develop and implement the After Sales Service strategy in alignment with VinFast’s business goals and vision.Ensure high-quality after-sales service, improve customer satisfaction through continuous process improvement, and analyze feedback.Lead, mentor, and develop a global team of after-sales experts, fostering a culture of innovation, collaboration, and continuous improvement.Streamline processes and implement cost-efficient methods to improve...

Bachelor’s degree in Automotive Engineering, Business Management, or a related field.Minimum of 5 years of experience in aftersales operations or automotive service managementStrong understanding of diagnostic tools, warranty processes, and service network development.Proven experience in vendor management and collaboration with external stakeholders.Exceptional problem-solving skills and ability to manage cross-functional teams.Ability to work under pressure...