IT Helpdesk

 Provide helpdesk support and resolve problems to the end user’s satisfaction Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations,...

Knowledge and skillsAbility to capture, analysis, and solve end-user’s computer problems.Good understanding of LAN administration.Computer users customer focus attitude.Intermediate or advanced English level.Good interpersonal skills. Good communication.Working under pressureExperienceExperience of 3-5 years in supporting a large group of users of more than 100 within a LAN environment.Experience using Helpdesk ticket system to solving user’s...