Guest Relations Officer

Key Responsibilities:1. Guest Interaction & Relations:- Maintain a friendly, cheerful, and professional demeanor at all times, ensuring that all guest interactions reflect the values of The Joyful Nest.- Ensure prompt and effective handling of all guest inquiries, requests and complaints, resolving them amicably and professionally.2. Guest Satisfaction:- Responsible for maximizing guest satisfaction throughout their postpartum stay by...

Qualifications:- Minimum 2 years of experience in a similar role in a luxury hotel, healthcare, or high-end hospitality environment.- Excellent communication skills in both Vietnamese and English; additional languages such as Chinese is a plus.- A genuine passion for guest service, empathy-driven care, and a friendly, approachable demeanor.- Ability to handle sensitive guest information with discretion and maintain...