Customer Service Specialist

1. Professional accountabilities• Deal directly with customers either by telephone, electronically or face to face.• Respond promptly to customer inquiries.• Checking sailing/ flight schedule and providing pricing to Sales team.• Handle and resolve customer complaints. • Obtain and evaluate all relevant information to handle product and service inquiries. • Provide delivery information and send SMS weekly to customers.• Process orders, forms,...

1. Knowledge and experience• Bachelor degree, preferably in Logistics, Business Administration, or Foreign Trade.• At least 10 years of experience in customer service2. Skills• Fluency in English• Proficient in Offices• Excellent communication skill• Time management skill• Negotiation skill• Problem solving skill3. Attitude• Proactively and positively in daily operation work.• Customer-centric.• Willing to support colleagues.• High sense of responsibility• Growth mindset