International Freight Forwarding Operation Customer Service

About YQN
As a global digital logistics expert, YQN offers consultative international logistics services covering sea freight, air freight, rail freight, multimodal transportation, trucking, customs clearance, insurance, overseas warehousing, and destination services.
On the YQN platform, customers can easily compare rates, make bookings, and fulfill order online, addressing common industry challenges, such as complex channels, opaque pricing, information asymmetry, and inconsistent service standards.
YQN has established subsidiaries worldwide, covering North America, Latin America, Southeast Asia, and the Middle East. We have partnered with 300+ top shipping and airline companies and have access to 3500+ high quality supplier resources. YQN also has a professional customer service and fulfillment team of over 500 people to provide more worry-free and efficient international logistics services.
Responsibilities:
1. Handle daily Freight Forwarding Operations as per company’s internal procedure.
2. Communicate with Suppliers/Shipping Companies/Customers/Overseas offices effectively, providing good customer service and timely response to enquiries.
3. Collecting/ Checking/ Dispatching of information and documents, and follow up shipments closely and keep related parties updated in timely manner.
4. Be responsive and report problems to line manager timely.

Qualifications:
1. Educational background: College and above.
2. Language: proficiency in English, Mandarin(Chinese) speaking will be advantage.
3. 1-3 year of CS/Operation Experience in Sea Freight Forwarding/Shipping Industry.
4. Good communication skills and able to work in a team.
5. Proactive working attitude and service mind.