Customer Experience Specialist

- Project Management: Lead and implement CX projects related to pharmaceuticals, vaccines, and healthcare services
- Customer Feedback Analysis: Design and execute surveys, collect feedback from web/app, chat, call, in-store channels
- CRM and Engagement Strategies: Work with IT and cross-functional teams to optimize CRM and loyalty programs
- Data-Driven Insights: Analyze customer behavior trends, generate reports, and provide business recommendations
- Reporting & Other Tasks: Prepare and submit periodic work reports
- Complete other tasks as assigned by superiors

- Bachelor’s degree in Business Administration, E-commerce, Marketing or related fields. A Master’s degree is a plus.
- Minimum of 2 years of experience in customer experience management, CRM, or related roles within e-commerce, retail, or consumer healthcare services.
- Deep understanding of customer experience metrics (NPS, CSAT, CES) and best practices within the healthcare and pharmaceutical industry.
- Proficiency in CRM platforms and data visualization tools (e.g., Power BI, Tableau)/Microsoft Office (Word, Excel, PowerPoint).
- Knowledge of customer journey mapping and usability testing methodologies.
- Good command of English, both written and spoken.
- Experience with UI/UX tools is a plus.
- Strong data analysis skills using SQL, Python, or relevant tools is a plus.