Moderation Trainer

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:
Conceptualize training sessions based on data and research;
Create training strategies and initiatives;
Test and review created methods;
Maintain a database of all training sessions;
Instruct employee training and onboarding;
Review employee performance and learning;
Conduct training classes on policy/product;
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Bachelor’s degree in any related field;
Vietnamese local; proficient in English 4 skills (at least C1 level);
At least 1 year experience in training; solid training and coaching skills experience;
Experience working in the BPO industry is a plus;
Training Needs Analysis knowledge and/ or experience is a plus;
Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
Ability to communicate clearly and concisely, both oral and in writing;
Knowledge of people learning patterns to design programs with excellent efficiency;
Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.