Senior Expert, IT Architecture (Experience Working In Insurance)

Enterprise IT Architecture & System Design
- Define the IT architecture roadmap, ensuring alignment with business strategy, scalability,
and regulatory requirements.
- Develop and implement architecture standards for core insurance systems, including new
business, underwriting, claims, and policy administration.
- Ensure system design supports seamless integration with distribution platforms,
bancassurance channels, and customer self-service applications.
Collaboration with Techcombank & Business Units
- Work closely with Techcombank’s IT and digital transformation teams to integrate
insurance solutions with the bank’s ecosystem.
- Define API and data exchange requirements to ensure real-time integration between the
bank and the insurance company.
- Collaborate with business units, including underwriting, claims, and policy administration,
to ensure IT solutions align with operational needs.
Cloud & Infrastructure Strategy
- Design and oversee the implementation of cloud-based infrastructure and hybrid IT
environments.
- Work with IT security teams to ensure infrastructure and application designs meet
cybersecurity best practices and regulatory compliance.
- Optimize IT infrastructure for performance, availability, and disaster recovery capabilities.
Third-Party Technology & Vendor Management
- Engage with IT vendors, system integrators, and technology partners to develop scalable,
high-performance IT solutions.
- Evaluate and select core insurance platforms, middleware, and emerging technologies that
enhance digital capabilities.
- Define service-level agreements (SLAs) with third-party providers and ensure compliance
with contractual obligations.
Digital Transformation & Automation
- Lead the adoption of microservices, API-driven architecture, and cloud-native applications
for business agility.
- Implement AI, machine learning, and automation tools to enhance underwriting, claims
processing, and policy servicing.
- Ensure IT architecture supports a seamless omnichannel experience for customers and
distribution partners.
Governance, Compliance & IT Security
- Ensure IT architecture aligns with regulatory requirements, including data protection laws
and cybersecurity regulations.
- Develop IT governance frameworks and best practices to maintain system reliability and
compliance.
- Work with IT security teams to implement data encryption, identity access management,
and secure integration protocols.
Performance Monitoring & Continuous Improvement
- Develop key performance indicators (KPIs) to monitor system performance, integration
efficiency, and security posture.
- Analyze IT infrastructure usage data to optimize system configurations and improve
efficiency.
- Continuously evaluate emerging technology trends and recommend enhancements to
future-proof IT architecture.

- Bachelor's or Master’s degree in Information Technology, Computer Science, Software
Engineering, or a related field.
Experience
- Minimum of 7-10 years of experience in IT architecture, system integration, and enterprise
technology implementation in the life insurance or financial services industry.
- Proven experience designing and implementing IT architecture frameworks for insurance
core systems, cloud environments, and digital platforms.
- Strong expertise in API management, microservices, and enterprise data integration.
- Experience working with IT vendors, system integrators, and cloud service providers.
- Familiarity with cybersecurity frameworks and IT governance best practices.
- Track record of working in a startup or new business setup environment, building IT
capabilities from the ground up.
Skills & Competencies
- Enterprise Architecture & IT Strategy – Expertise in designing IT architectures that align
with business goals and operational efficiency.
- Cloud & Infrastructure Management – Strong experience in implementing cloud-based and
hybrid IT infrastructure solutions.
- Digital Transformation & Emerging Technologies – Knowledge of AI, machine learning,
blockchain, and automation technologies in insurance IT.
- Stakeholder & Vendor Management – Strong skills in engaging with Techcombank,
business teams, and IT vendors.
- Regulatory &Compliance Knowledge – Familiarity with data protection laws,
cybersecurity regulations, and financial industry IT standards.
- Process Optimization & API Integration – Expertise in enterprise service bus (ESB),
microservices, and system interoperability.
Personal Attributes
- Analytical & Detail-Oriented – Strong ability to assess IT architecture needs and develop
efficient solutions.
- Proactive & Solution-Oriented – Capable of identifying business needs and developing IT
strategies to address them.
- Customer-Focused – Ensures IT solutions enhance customer experience and operational
efficiency.
- Leadership &Initiative – Capable of leading IT initiatives and driving digital
transformation.
- Collaborative & Strategic Thinker – Works effectively with internal teams, Techcombank,
and third-party service providers.