Application Support Analyst

Act as the first point of contact (L1 & L2) for business users, handling incidents and support queries.
Troubleshoot, resolve, and escalate issues while ensuring timely updates and communication.
Monitor application health, RPA, and system interfaces.
Support maintenance, downtime coordination, and configuration updates.
Assist in IT testing, root cause analysis (RCA), and issue tracking.
Maintain process documents, SOPs, and knowledge repositories.
Ensure SLA compliance, track system performance, and generate reports.

Bachelor’s degree in information technology or a related field.
2+ years of experience in Application Support, IT Operations, or a similar role.
Strong knowledge of incident management, troubleshooting, and root cause analysis.
Familiarity with RPA, system interfaces, and ITIL processes is a plus.
Ability to work collaboratively with internal teams and external vendors.
Excellent problem-solving skills and a proactive mindset.
Strong communication skills to interact with stakeholders effectively.