Customer Experience Analyst (Securities)

Data Analysis: Collect, analyze, and interpret customer data from various sources to identify trends, patterns, and insights that can inform customer experience initiatives.
Performance Metrics: Define, track, and report on KPIs related to customer experience.
Monitor and Optimize Processes: Generate data-driven recommendations and action plans to enhance customer experience, including process improvements, product enhancements, and communications strategies.
Market Research: Stay informed about industry trends, competitive landscapes, and emerging technologies to suggest innovative solutions for improving customer experience.
Cross-functional Collaboration: Collaborate with cross-functional teams to implement customer experience improvements and ensure alignment with business goals.
Perform other tasks as assigned by direct management.

Bachelor's degree in Business, Finance, Marketing, Mathematics, or a related field.
Proven experience in data analysis and interpretation, with a strong proficiency in data analytics tools and techniques.
Solid understanding of customer experience principles and methodologies.
Proven experience in participating in or leading digital transformation projects.
Proficiency in customer feedback management platforms and CRM software.
Ability to work under pressure and manage multiple tasks simultaneously.
Strategic thinking and long-term planning capabilities.
Proactive, creative, and adaptable to change.
High sense of responsibility and commitment to the role.
Proficiency in English.