Customer Service Supervisor/ FO Supervisor

Assist Property Manager to supervise the building operation management including administrative works, building parking management, Receptionist and ensuring the safety and effectiveness in building operation with high service quality.
Responsibilities:
Training/ Coaching Front Office staff/ Receptionist
Working schedule management for Front Office team
Report to Assistant Property Manager weekly/ monthly/ quarterly/ yearly as required: general matters, calls, emails, issues related to parking,...
Meeting and greeting residents, tenants and visitors
Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for residents, tenants and/ or visitors
To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants
Monitoring and control of building access in cooperation with Security Department
Constant lobby cleanliness and order. Ensure that all furniture, decorative finishes and/ or equipment located within or immediately outside of the lobby, the reception area is kept in a tidy and in good working condition when necessary, coordinate with the management office and other departments to ensure repairs, cleaning... are carried out in a timely manner.
Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area.
Greet callers with a cheerful and pleasant voice within three rings
Answer directly or forward all external telephone calls according to company policies and procedures
Respond to emergency situations calmly and effectively, according to company guidelines. Be fully aware of the emergency procedure & the list of phone number to call
Ensure to record specific details in the logbook for handovers
Maintain good working relationships and cooperation with all other departments. Inform relevant departments and management office about residents/ tenant’s requests, enquiries, complaints… and follow up to ensure that these are resolved
Updating residents/ tenants list, including temporary guests…
Reasonably cooperate and coordinate with the Receptionists to resolve any problems which may occur at reception
Any further tasks necessary for the smooth operations of the Building.

Education: College/ Bachelor Degree
Proficient English (both speaking and writing)
Good computer skills
Essential Knowledge: Building Management, Hospitality or Hotel Management or Tourism
2-3 year experience as Customer Service Supervisor of Residential Building
Excellent organizational and time management skills with the ability to multi-task
Ability to analyze and solve problems well
Good in teamwork
Ability to work effectively under pressure
Driven, competence, flexibility and a willingness to learn