Ecommerce Customer Service

Scope of work:• Customer service experience: handling inquiries, resolving issues, and providing excellent service.• Communication skills: Strong written and verbal communication are crucial for conveying information clearly, building rapport with customers, and de-escalating situations.• Problem-solving skills: The ability to identify customer needs, analyze situations, and find effective solutions is key.• Patience and empathy: E-commerce interactions lack face-to-face...

Additional Desirable Skills:• Sales skill: to convince customer to purchase replacement items or up sales by enlarging basket size• Advantages of designOther Skill:How to use computer (excel, Power point, platform order operation is an advantage)Customer insight analysis