Customer Relationship Officer

Identify customer insights to enhance communication through various touchpoints, including direct customer interactions, sales channels, customer service teams, and other relevant avenues
Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit- Maintain a proactive approach to promptly address and resolve any issues that may arise during customer visits, ensuring a smooth and enjoyable experience- Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities- Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements- Ensure the adherence to trip budgets and maintain accurate records of invoices and related paperwork for timely reimbursement- Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration
Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience.
Undertake ad-hoc tasks as assigned by the line manager, contributing to the overall success of the Customer Care department.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.• Proven experience in customer service, customer care, or a similar role in B2B is a competitive advantage.• Fluency in Japanese.• Excellent communication skills, both written and verbal, with a strong ability to build rapport and establish positive relationships with customers and internal stakeholders.• Detail-oriented with exceptional organizational and time management abilities.• Strong problem-solving skills, able to identify issues and provide timely resolutions.• Flexibility and adaptability to handle multiple tasks and changing priorities.