Customer Service Agent

Receive and resolve customer inquiries and complaints via phone, email, or chat.
Resolve customer issues according to established procedures.
Coordinate with other departments to resolve customer-related issues.
Regularly update the status of customer issue resolution and report progress to Line Manager.
Collect customer feedback to improve service quality.
Prepare periodic reports as assigned.

College's degree or higher.
At least 2 years of experience in Customer Service/Customer Care. Experience in the logistics industry is a plus.
Clear and pleasant speaking voice. Stuttering-free conversation.
Strong problem-solving and negotiation skills.
Proficient in English, especially in reading and writing