Operations Management Intern - Digital Transform

Support the operation and deployment of online tutoring course products, ensuring smooth operation processes.
Digitally transform systems to receive and process feedback from students, parents and tutors.Participate in quality control (QA/QC), support the recruitment process, tutor training and monitor student progress.
Support internal operations management, coordinate with back-office teams to ensure work efficiency.
Support the development of departmental processes, optimize workflows to ensure operational efficiency.
Coordinate closely with other departments (Sales, Marketing, Products) to ensure connectivity in the work process.
Support data collection and synthesis to prepare periodic reports to send to the Board of Directors.

Third-year, final-year students or fresh graduates majoring in Business Administration, Economics, Information Technology, Education, or related fields.
Understanding or willingness to learn about project management, business operations, and related tools (Google Sheets, Notion, Jira, etc.).
Strong English proficiency with relevant certifications such as IELTS, TOEIC, etc.
Prior experience in extracurricular activities, organizations, or clubs is a plus.
Excellent organizational skills, attention to detail, and a high sense of responsibility.
Customer service mindset with problem-solving skills that are flexible and effective.
Proactive, eager to learn, responsible, and capable of working independently and collaboratively.
Passionate about education and technology, with a desire to create valuable products for the community.