SAP Application Support (FICO) – French Speaking

As an Application Support Executive, you will support your colleagues in the Group by solving their incidents or requests that support their functional business applications.
Job Description
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.

At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Strong background in Finance and Banking.
Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP system is a big advantage.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
General Skills
Rigorous, concerned for the quality.
Can-do attitude.
Methodical/ Organized.
Team and collaborative spirit.
Good interpersonal skill.