User Support - French Speaking (Intern/ Fresher)

Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation. As a User Support, you will provide the support to address user needs for their daily works.
Your main responsibilities will be:
Maintain information system and database up to date (core business applications and websites):Verification of data and input it in business applications following received requests through different channels.Migrate data from one platform to another.Hands on & analyze business applications to write how-to guidelines for the users.Maintain information up to date on assigned business applications.Test & correction of bugs when there are new updates/deployments.
Verification of data and input it in business applications following received requests through different channels.
Migrate data from one platform to another.
Hands on & analyze business applications to write how-to guidelines for the users.
Maintain information up to date on assigned business applications.
Test & correction of bugs when there are new updates/deployments.
Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
Maintain reports/dashboard updated.
Ensure a continuous update of knowledge bases.
Translate business documents in French English.

New graduates/ freshers with customer-orientated mindset are welcome.
Professional proficiency in French, both in writing and speaking, is mandatory.
Proficiency in English.
Demonstrated proficiency in Excel, including but not limited in Pivot Tables, Charts, Foundation Formulas, ...
Experiences in any of the following areas is a plus:Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.Experienced with database management platforms.Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon...).Ability to use VB, VBA, and other programming languages.
Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.
Experienced with database management platforms.
Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon...).
Ability to use VB, VBA, and other programming languages.
Must have Skills
Actively updates and researches information to anticipate and take proactive action.
Be authentic, and willing to step out of your comfort zone continuously.
Can-do attitude.
Sense of communication.
Responsibility and autonomy.
Team and collaborative spirit.
IT know-how and critical thinking.