Customer Service Lead - Credit Card Business

We are an AI Fintech company specializing in assessing consumers’s credit profiles in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry...

- A genuine passion for helping customers and providing exceptional service- 5+ years of customer service experience, with 2+ years in a leadership role in banking and/or consumer finance- Proven track record of building and leading high-performing customer service teams- Deep understanding of customer service best practices and metrics- Excellent communication and interpersonal skills,...