Customer Service Lead

Oversee and optimize customer service operations in handling customer/ consumer's complaints. Ensure efficient problem-solving, 3rd party vendor management, internal collaboration, and performance analysis to enhance overall customer service delivery and support business operation. - Consumer & Customer product complaint handling: Handle customer complaints regarding the product issues and promotion campaigns by working closely with...

- Bachelor’s degree in Business Administration, Marketing, Communication, PR or a related field. - Minimum 5-year experience with proven experience in call center management and customer service operations, preferably in the FMCG industry.- Demonstrates professionalism and maturity under pressure with 4high sense of responsibility- Excellent communication, problem-solving, and decision-making.- Customer-centric approach with a focus on...