Expert, Customer Experience Management

Job Purpose:The job holder contribute to the consistency of principles of design, operation and measurement of customer experience at customer touchpoints/interactions across thesystem, or ensure that touchpoint/customer interaction management departments apply Use the principles appropriately and effectively according to the unified missionof Head of Customer Experience Management.1. Design and build a customer experience...

Qualifications:- Bachelor degree, major in Marketing, Business Administration, Economics or other relevant areasExpertise:- Understanding customer experience or market research; have knowlegde of financial and insurance products/servicesExperience:- Specialization: at least 7 years of experience in marketing và communications, of which at least 2 years in customer experience research và framework buildingForeign Language- Business...