Manager, Customer Service and Experience

Key job scopes are: • Develop and implement customer experience strategies and initiatives.• Analyze customer feedback, survey to capture and address customer concerns.• Analyze database of buyer profiles, interests, demographics and other important information.• Collaborate with cross-functional teams such as marketing, sales and strategy teams to enhance customer satisfaction.• Collaborate closely with Customer Service Unit team to enhance customer...

- At least 3-5 years of working experience in customer service management, preferably in property management or hospitality.- Excellent communication skills in both oral and written English.- Ability to develop and implement customer service strategies.- Experience in handling customer complaints and high-level customer interactions- Knowledge of AI and Digitalization- Patient and good listener with an eye for details.- Good working attitude...