Associate Representative, Customer Service And Support (Cargo and Shipment Planning)

• Execute established processes and audit measures to support and meet customers’ requirements at agreed level.• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost...

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.• Knowledge and / or experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services. • Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic. • Good analytical...