Director, Customer Experience Management

Job PurposeThe job holder towards uniformity in principles of design, operation and measurement of customer experience at customer touchpoints/interactions across the system, while ensuring that touchpoint/customer interaction management departments apply the principles appropriately and effectively.Key Accountabilities (1)1. Responsible for customer experience planning:1.1. Orientation to building a customer experience framework:- Build a whole-row customer experience...

Qualifications- Bachelor degree or higher, major in Marketing, Business management, Economics or other relevant areasExpertise- Having professional knowledge in marketingvà communications, customer experience research, priority in FMCG industry, MNC companies, multinational advertisingcompanies.Work Experience- Have a minimum of 12 years of experience in Marketing và comnunications, customer experience research or related areas;- 6 years of...