Japanese IT Service Desk Analyst

We are looking for a proactive and customer-focused IT Service Desk Analyst with strong Japanese proficiency to join our team and will be the first point of contact for end-user technical issues. The ideal candidate should have excellent problem-solving skills, strong customer service orientation, and the ability to communicate technical solutions effectively in both...

• Have 2-7 years of experience in Service Desk / Technical Support (L1).• Fluency in Japanese (JLPT N2/JLPT N1/BJT J1+), and English both verbal and written, with the ability to explain technical issues to non-technical users.• Provide support through Calls, Emails and self service tickets.• Excellent customer service skills to support Global customers.• Experience with advanced Active Directory, O365,...