Senior Customer Experience Associate

Job SummaryAs a Senior Customer Experience (CX) Associate, you will be responsible for driving customer experience innovation projects that enhance online and offline customer engagement. You will collaborate with cross-functional teams to design, implement, and optimize initiatives that elevate PNJ’s customer experience. Your work will be pivotal in identifying pain points, improving touchpoints, and...

• 5+ years of experience in customer experience, service design, retail operations, or related fields.• Proven ability to lead and execute CX innovation projects with measurable outcomes.• Excellent stakeholder management and communication skills.• Experience in the retail or jewelry industry is a plus.• Familiarity with VOC programs, NPS, CSAT, or other customer feedback methodologies.• Ability...