Customer Service Executive

Report to: Customer Service ManagerLocation: Bac Ninh - Ha NoiOVERALL RESPONSIBILITIES 1. Customer care and Compliance Support• Assist customers in obtaining supporting documents for environmental licensing, firefighting permits, and fit-out approvals, ensuring adherence to company and government regulations.• Coordinate with the Facilities Management (FM) department to establish and communicate clear timelines.• Meticulously track customer inquiries and requests, ensuring...

• Bachelor’s degree.• At least 1-2 years of experience in Customer Service or a related field, preferably within the Industrial Real Estate.• Excellent written and spoken English skills; proficiency in Mandarin Chinese is a significant advantage.• Proficient in Microsoft Office.• Professional and customer-focused attitude.• Team player with a proactive approach to problem-solving.• High level of patience and empathy when dealing with...